Fulfillment Process

Sales Area terdiri atas :

1.       Sales Organization

2.       Distribution Channel

3.       Divison

Division :

-          Dibagikan menurut material yang mempunyai persamaan karakteristik

-          Memiliki perbedaan strategi penjualan dan persetujuan pembayaran

-          Laporan dan statistic ada di level DC

-          Berasosiasi dengan product line

-          Sales organization : harus punya 1 division paling sedikit

-          Can be assigned to multiple sales organization

Distribution Channel :

1.       Whole Sale

2.       Internet Sale

3.       Retail

Sales Organization : Dibagi berdasarkan area geografis dan memiliki tanggung jawab untuk mengirimkan produk ke customer

o   Mendistribusikan barang dan jasa ke customer

o   Negoisi kondisi penjualan

o   Product Liability and Right of recouse

o   Used to divide the market base on Geographic region

o   Highest level of aggregation in sales related reporting

o   A CC must have at least one sales organization

Pricing Condition

-          Price (Material Price, Customer Specific Price)

-          Freight (In CO Terms)

-          Subchrge and discount

-          Taxes

Distribution Chain :

-          A unique combination of sales organization and division

-          Master data mainted at this level

Plant :

-          Manufacturing facility

-          Warehouse

-          Office

Shipping point :

-          A physical location from which outbound deliveries are sent

1.       Loading dock

2.       Mail room

3.       Rail depot

4.       Group of employee (to handle expedited orders)

-          One shipping point at least at a plant

-          Shipping point can be assigned to many plants

Credit control area :

-          Responsible for customer credit

-          Centralized

-          One credit control area for all CC in the enterprise

-          All customer in all CC are managed by one credit control area

Fullfilment process include all step necessary to take an order from a customer. Fill, pack and ship and receive the payment.

Two strategies of fulfillment :

-          Sell from stock (High volume, low cost, little choice)

-          Configure to order (Low volume , high cost, base model + option)

Role ES in fulfillment process :

-          Execute the process (create a quotation , create sales order, prepare shipment, send shipment , create and send invoice)

-          Capture and store process dta

-          Monitor the process (instance level, process level)

Basic fulfillment process :

1.       Receive customer inquiry

2.       Create and send quotation

3.       Receive customer purchase order

4.       Create Sale Order

5.       Prepare and Send shipment

6.       Create and send invoice

7.       Receive Payment

Financial Impact in Income Statement when vendor send shipment

Financial impact in balance sheet when vendor send shipment and receive payment

Data available in Customer inquiry :

1.       Customer Address

2.       Quantity

3.       Material Number

4.       Item Name

Data Available in Quotation :

1.       Quotation Number

2.       To Customer

3.       From vendor

4.       Quantity

5.       Item Number

6.       Material Number

7.       Price

Data Available in Purchse Order :

1.       Purchase Order Number

2.       To Vendor

3.       Ship To

4.       PO Date

5.       Request Delivery Date

6.       Shippid VIA

7.       FOB Point

8.       Payment Term

9.       Quantity

10.   Material Number

11.   Name Item

12.   Price

Data Available in Sales Order :

1.       Ship To

2.       Bill To

3.       Sales Order Number

4.       Purchase Order Number

5.       PO Date

6.       Request Delivery Data

7.       Shipped VIA

8.       FOB Point

9.       Terms

10.   Quantity

11.   Material Number

12.   Item Name

13.   Price

14.   Receive by

15.   Packed by

16.   Shipped by

17.   Invoice by

18.   Payment receive by

Data Available in Picking Document :

1.       Bill To

2.       Ship To

3.       Sales Order Number

4.       Purchase Order Number

5.       PO Date

6.       Request Delivery Date

7.       Shipped via

8.       FOB Point

9.       Term

10.   Material Number

11.   Item Name

12.   Quantity Order

13.   Storage Location

14.   Quantity Picked

Data Available in Packing List :

1.       Vendor Address

2.       Order Date

3.       Packed Date

4.       Packed by

5.       Checked by

6.       Customer contact

7.       Customer Number

8.       Customer PO Number

9.       Ship Date

10.   SO Number

11.   Shipped VIA

12.   Ship To

13.   Bill To

14.   Material Number

15.   Item Name

16.   Weight

17.   Order Quantity

18.   Ship Quantity

19.   Backorder quantity

Data Available in Invoice

1.       Bill To

2.       Ship To

3.       Invoice number

4.       Date

5.       Customer PO Number

6.       SO Number

7.       FOB

8.       Shipped VIA

9.       Term

10.   Quantity

11.   Material Number

12.   Item Name

13.   Price